When Hello HR began researching the market, one thing stood out: small business owners often struggle to access straightforward, affordable HR advice. Instead, they’re faced with complex packages and hidden costs when all they really want is someone they can call for quick, practical guidance.

The challenge is real. According to Stats NZ, small and medium-sized enterprises (SMEs) make up 97% of all businesses in New Zealand, employing nearly a third of the workforce. Yet many don’t have dedicated HR staff, leaving owners and managers to navigate tricky people issues on their own. Employment New Zealand has also reported that personal grievances are on the rise, with thousands lodged each year, often linked to performance, leave, or communication breakdowns. For a small business, even a single dispute can be costly and disruptive.

That’s why we created the Quickcall HR Hotline. For just $85 per month plus GST, small businesses get unlimited access to an experienced HR professional for “quick questions”.  Whether it’s handling a performance issue, working through a leave request, managing a difficult conversation, or simply wanting a sounding board for a new hire or culture idea.

“Small business owners shouldn’t have to pay thousands of dollars or buy into complicated systems just to get answers,” says Kristen Hardy, Managing Director of Hello HR. “The Quickcall HR Hotline strips HR back to what matters: clarity, confidence, and a real conversation with someone who understands business challenges.”

Unlike call centres or chatbots, every Quickcall user speaks directly with an HR professional who can provide tailored, real-world advice. No jargon, no long waits, just reliable support that helps business owners handle people matters the right way.